Cancellation policy

Cancellations

What is your cancellation policy?

Once your order has been processed, we’re no longer able to cancel your order. Please contact us if there are special circumstances, and we’ll try to help resolve issues whenever possible. 

 

Information about pre-orders: 

If your order contains a pre-order item, your entire order will ship once the pre-order item is ready for dispatch. The estimated shipping date will be listed on the product page.

If you've placed a pre-order and your order has not yet shipped, you're welcome to cancel your order for a full refund.

Once your pre-order has been processed for shipment or has shipped, we're unfortunately unable to offer cancellations or refunds.

If you have any questions about your pre-order or would like a refund for non-shipped items, please reach out to us at hello@suzumatcha.ca and we'll be happy to help.